Phone, email and mail
Contact Honey Peak Gelatin: Phone, Email and Returns Address
Call the Honey Peak Gelatin order desk at +1 (302) 200-3480 for orders, tracking and refunds. Email [email protected], Monday to Friday, 9:00am to 5:00pm ET, for site questions and privacy. Mail returns to 9 West 57th Street, Floor 31, New York, NY 10019.
How do you contact Honey Peak Gelatin?
Call the order desk at +1 (302) 200-3480 for anything about an order, and email [email protected] for anything about this website. Returns go by mail to 9 West 57th Street, Floor 31, New York, NY 10019.
Order desk: +1 (302) 200-3480
Orders, tracking, changes and refunds. This is the BuyGoods order desk that runs checkout. Have your order ID ready.
Website email: [email protected]
Page questions, typos, privacy requests and press. Monday to Friday, 9:00am to 5:00pm ET.
Office
205 Hudson Street, Floor 7, New York, NY 10013. It is not the returns address.
Returns address
9 West 57th Street, Floor 31, New York, NY 10019. Include your full name, email and order ID in the box.
The phone line and the email go to two different teams. The order desk can see your order and payment. The website team cannot. Picking the right one first saves you a second call.
Which contact is right for your question?
Use the phone for money, shipping and refunds, and use email for pages and privacy. This table sorts the most common questions.
| What you need | Who to contact | What to have ready |
|---|---|---|
| Place or change an order | Order desk, +1 (302) 200-3480 | Name, email, pack size |
| Track a shipment | Order desk, or the tracking link in your order email | Order ID |
| Start a 60-day refund | Order desk, +1 (302) 200-3480 | Order ID and the email used at checkout |
| Match your bottle to a lot | Order desk | Order ID and the lot printed on the bottle |
| Report a typo or page error | [email protected] | Page name and what looks wrong |
| Privacy request | [email protected] | The email you used to write to us |
| Press question | [email protected] | Your outlet and deadline |
A separate sales email is not published. If you wrote to the website email about an order, we will point you to the order desk, since only they can act on it.
Not sure which team fits? Start with the phone if your question touches an order, a payment or a parcel in any way. Use the email only for questions about the website and the pages on it.
What does the order desk handle?
The order desk handles every step of a purchase, from checkout to refund. It is the BuyGoods order desk that runs checkout for the authorized US retailer.
Call it to place an order by phone, fix an address, check tracking or start a refund. Honey Peak Gelatin ships from the US unless the sales page says otherwise. Your order email holds the tracking link. Shipping fees and times show at checkout; they are not published on this site.
Before you call, find your order ID in the confirmation email. Search your inbox for the email you used at checkout if you cannot find it.
How do you return Honey Peak Gelatin for a refund?
Call the order desk to open the claim, then mail the bottles to the returns address with tracking. Honey Peak Gelatin has a 60-day money-back window, and the written terms print at checkout.
Call the order desk first
Phone +1 (302) 200-3480 with your order ID. The desk opens the refund and confirms what to send back.
Pack the bottles
Include used and unused bottles if the desk asks. Add a note with your full name, email and order ID.
Ship with tracking
Mail the box to 9 West 57th Street, Floor 31, New York, NY 10019. You pay return shipping. Keep the tracking number.
Wait for the credit
Refunds are processed 3 to 5 business days after the return is credited. Your card then takes 5 to 10 days to show it.
Do not mail a box to the office address on Hudson Street. Returns go only to the West 57th Street address. The full rules are on our refund policy page, and the guarantee page explains the 60-day window.
What can the website email help with?
The website email helps with anything about the pages on honeypeakgelatins.com. That covers errors, unclear wording, privacy requests and press questions.
- A number on a page that does not match your bottle.
- A broken link or a page that will not load.
- A request to see or delete the emails you sent us.
- A press or research question about how we write.
Hours are Monday to Friday, 9:00am to 5:00pm Eastern Time. We do not publish a set reply time. Our privacy policy explains what we keep from your email and for how long.
Can you ask health questions?
You can ask what the label says, but we cannot give medical advice. For advice on your health, speak with your doctor or pharmacist.
We can quote the label: "Take 1ml twice daily or as directed by your healthcare provider." We can also point you to the full panel on our Supplement Facts page. We cannot tell you if the drops suit your body.
Bring the bottle to your doctor if you take any medicine. Horse chestnut and grape seed may add to blood thinners. Hawthorn may interact with heart medicines such as digoxin, beta-blockers and nitrates. Motherwort and gotu kola may add to sedatives.
What to bring to a doctor visit
Take the bottle, or a clear photo of the Supplement Facts panel and side label. The six extract names and the 121 mg blend total are what your doctor will want to see.
Also list any other supplements you take. Some share the same extracts.
What should you include in a message?
Include your order ID for any order question, and the page name for any site question. Short, specific messages get sorted fastest.
For the order desk
Order ID, the email used at checkout, the pack you bought and what you need: tracking, a change or a refund.
For the website email
The page link, the line that looks wrong and, if it is about the label, a clear photo of your bottle.
Please never send
Full card numbers, passwords or government ID numbers. Neither team needs them, by phone or by email.
If you are asking about a batch, add the lot number from the label. The lot this site describes is HON-26/HO-7986, and the bottle prints EXP: 12/2028. Our batch check page shows where to find both.
Where is Honeypeakgelatins based?
Honeypeakgelatins lists an office at 205 Hudson Street, Floor 7, New York, NY 10013. It is the USA Authorized Honey Peak Gelatin Retailer and runs this website.
The label names Vitalifes as distributor, with no address printed. Questions for the distributor go through the order desk. You can read more about who does what on our about page.
All four contact points are in the United States, and all times on this page are Eastern Time. If you write from outside the US, add your time zone so a reply can match your day.
Contacting Honey Peak Gelatin: common questions
What is the Honey Peak Gelatin phone number?
+1 (302) 200-3480. It is the BuyGoods order desk for orders, tracking, changes and refunds.
Is there a sales email?
A sales email is not published. Use the phone for orders, or the website email for page questions.
Where do I send a return?
9 West 57th Street, Floor 31, New York, NY 10019. Call first, include your full name, email and order ID, and ship with tracking.
How long does a refund take?
Refunds are processed 3 to 5 business days after your return is credited, then 5 to 10 days to show on your card.
Can I change my order after checkout?
Call the order desk at +1 (302) 200-3480 as soon as you can with your order ID. The desk handles address and order changes.
Can I buy at the office?
Orders are placed online through the order links or by phone at +1 (302) 200-3480. The Hudson Street address is listed as an office.
Keep reading
Ready when you are
Order Honey Peak Gelatin from the authorized US retailer
30 servings in every 2 fl oz bottle, 1 ml twice a day. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.