From your call to your card
Honey Peak Gelatin Refund Policy: Returns, Timing and Steps
Honey Peak Gelatin orders from the authorized retailer can be refunded within 60 days. Call +1 (302) 200-3480 with your order ID, then ship the bottles with tracking to the New York returns address with your name, email and order ID. You pay postage. Refunds process 3 to 5 business days after credit, then take 5 to 10 days on your card.
What is the Honey Peak Gelatin refund policy?
Orders from the authorized retailer can be returned for a refund within 60 days. You call the order desk, ship the bottles back with tracking, and the refund goes to your original card.
- Window: 60 days, under the written terms shown at checkout.
- Start: call +1 (302) 200-3480 with your order ID.
- Returns address: 9 West 57th Street, Floor 31, New York, NY 10019.
- Inside the box: your full name, email and order ID.
- Return postage: paid by the buyer. Use tracking.
- Timing: 3 to 5 business days after the return is credited, then 5 to 10 days on your card.
The window and the claim steps are the same as the 60-day money-back guarantee. This page covers the practical side: what happens to your return, how long each stage takes, and what to do when something goes wrong.
How long does a refund take?
After your return is credited, the refund is processed in 3 to 5 business days. Your bank then takes 5 to 10 more days to post it, so plan on up to about three weeks from credit to card.
| Stage | Who acts | Typical time |
|---|---|---|
| 1. Request | You call +1 (302) 200-3480 with your order ID | One call |
| 2. Return shipment | You ship the bottles to the returns address with tracking | Depends on the carrier you choose |
| 3. Return credited | The returns team logs the box against your order | After it arrives |
| 4. Refund processed | The refund is issued to your original card | 3 to 5 business days after credit |
| 5. Money on your card | Your bank posts the refund | 5 to 10 more days |
A worked example
Say your return box is credited on a Monday. Business days skip weekends, so the refund is processed by the following Thursday to Monday. The bank then adds its own time.
| Event | Example date |
|---|---|
| Return credited | Monday, November 2, 2026 |
| Refund processed (3 to 5 business days) | Thursday, November 5 to Monday, November 9, 2026 |
| Refund shows on your card (5 to 10 more days) | Roughly November 10 to November 19, 2026 |
Bank holidays can add a day or two. November 11 is a federal holiday, and many banks close that day. If your refund is not on your card after the full time, call the order desk.
How do you send a return, step by step?
Call first, then pack and ship. Sending a box without a call can slow things down, because the desk has no record to match it to.
Call the order desk
Dial +1 (302) 200-3480. Give your order ID and say you want a refund.
Write a note
Put your full name, email and order ID on a sheet of paper. This is how the returns team matches the box to your order.
Pack the bottles
Close each dropper cap tight and wrap the glass bottles so they do not break.
Ship with tracking
Send the box to 9 West 57th Street, Floor 31, New York, NY 10019. Keep the tracking number and receipt.
Watch your card
Check your statement about three weeks after the box is delivered.
What if your order arrived damaged, wrong or unsealed?
Call the order desk right away and do not use the bottle. These cases are about the order, not about whether the drops suit you, so report them as soon as you open the box.
Damaged box or bottle
Photograph the box, the bottles and any leaks before you throw anything away.
Broken or missing seal
The label says not to use a bottle with a broken, damaged or missing seal. Keep it and call.
Wrong item or count
Count the bottles against your order email. Note what is missing or different.
Label does not match
Compare with the batch check. A mismatch is worth a call.
Have your order ID and photos ready. The desk can then tell you what to do next and whether a return is needed.
Can you cancel an order instead of returning it?
Maybe, if you call before the box ships. After it ships, the usual return process applies.
Call the order desk as soon as you decide. If the order has not left yet, it may be possible to stop it. If a tracking number already exists, the box is likely with the carrier. In that case, let it arrive and follow the return steps above. See the shipping page for how tracking works.
Who can get a refund, and who cannot?
Refunds under this policy cover orders placed through the authorized retailer, within the 60-day window. Orders from other sellers are handled by those sellers.
Covered
- Orders placed through the order links on this site
- Requests made within 60 days, under the written terms
- Returns that include your name, email and order ID
Not covered
- Orders from marketplaces or sellers we cannot confirm
- Your return postage
- Requests outside the written terms
The written terms at checkout are the final word. They explain how opened and unopened bottles are handled. If anything is unclear, call before you ship. Where to buy explains why the channel matters.
What slows a refund down?
Most delays come from a missing note, a box with no tracking, or a return sent before calling. Each one is easy to avoid.
- No note in the box. Without your name, email and order ID, the returns team has to search for a match.
- No tracking. If the box goes missing, there is no proof it was sent.
- Skipping the call. The desk may not expect your box, so it can sit longer before it is credited.
- Sending it to the office address. Returns go to 9 West 57th Street, not to the Hudson Street office.
- Waiting until the last day. Shipping time counts, so leave a margin inside the 60 days.
Keep the order email, the return tracking number and the postage receipt until the money is back on your card. Those three records answer almost any question the desk might ask.
How do you follow up on a refund?
Wait for the full processing time, then call the order desk with your order ID and return tracking number. Those two numbers let the desk find your case fast.
Tracking proves the date your box reached 9 West 57th Street, Floor 31, New York, NY 10019. From there, count 3 to 5 business days for processing and 5 to 10 days for your bank. If the time has passed, the desk can check whether the return was credited. For questions about this website, not orders, email [email protected].
Honey Peak Gelatin refunds: common questions
Where do I send a Honey Peak Gelatin return?
To 9 West 57th Street, Floor 31, New York, NY 10019. Include your full name, email and order ID.
Will I get my shipping costs back?
Return postage is paid by the buyer. The written terms at checkout say how the original shipping is handled.
Does the refund go back to my card?
Yes. The refund goes to the card you paid with, and your bank takes 5 to 10 days to post it after it is processed.
Can I return opened bottles?
The written terms at checkout say how opened bottles are handled. Ask the order desk before you ship if you are unsure.
What if I lost my order ID?
Search your inbox for the order email. If you still cannot find it, call the order desk with the name and card you used.
Can I return just part of a pack?
Ask the order desk when you call. The written terms at checkout say how partial returns from a 3 or 6 bottle pack are handled.
Do I need to explain why I want a refund?
The desk will ask for your order ID. You can share why the drops were not for you, which helps, but the terms at checkout set what is required.
Is there a restocking fee?
No fee is listed in the terms we know of. The written terms at checkout are the final word.
Keep reading
Ready when you are
Order Honey Peak Gelatin from the authorized US retailer
30 servings in every 2 fl oz bottle, 1 ml twice a day. 60-day money-back guarantee. A real person at +1 (302) 200-3480 for orders, tracking and refunds.
